when i started i had to get verified on an actual computer. log in. look in the left of the screen it says verify account. click it type in your #. they call you and you tell them the verified code that the computer gives you. then you go back to the left of the page and click add shipping address. put in your address that you want to use for listia. listia will verify it. this takes 2 to 3 days to pend.......if anyone else can help feel free to post a comment to help. tysm