Are you using the mobile app? I had the same problem when I first got started and it took me almost a week of asking questions to finally figure it out! What a pain in the bootie! You can't get verified through the mobile app. You have to go to the full website and you can do it there. The funny thing is when I first started Listia I I bid and won this exact same item but it was a scam and the person never sent it:-( I was so upset because I really really wanted one of these for my little man! I will be bidding and welcome to listia!!! :-)
I want this for my granddaughter who is just taking steps holding my hand! It is so cute and helpful. Thanks so much for changing it to free shipping, that really hleps the bidders out! Watching...