TRISHA , You need to speak to Listia not this si kind & sweet seller and fellow Listism.& if you had or would read the rules and how Lista works ALL if your question s will be answered. I get your frustration ; I really do. I have won hiimdrefs of Auctions & have gotten some very very nice stuff such as very expensive high end clothing with the tags still I'm , Brand new. I lost many many auctions too. That's just how IR goes and works. You do need to pit more credits on what you want. Some prior on here have a grip of credits from selling /.putting their stuff up for auctionsn Try to hang around for your First WIN. ITS EXCITING TO WIN. BEST WISHES HON !