I had an instance 6 months ago. The same person won 3 auctions for some soda can tabs and my 4 YR old son had gotten the flu and puemmonia in both lungs and was hospitalized. She had emailed me and asked if I had shipped yet and I explained to her the situation and promised I would ship the next day since it was a Saturday and my husband would come be with my son but she refused and requested her credits back and I rewarded them to her bit she left me 3 neg feedback, one for each auction. Honestly, my son was very ill and Listia was the last think on my mind, as any parent would be!