"Thank you for opinion, sorry your package was ... " (more) not received as the box was not the correct size. Have a wonderful weekend. Can't give you negative because 1. Don't believe in it 2. I didn't lie to you 3. I offered as soon as I found the mistake and realized your address was wrong."
"I am glad you asked for a refund. None of my ... " (more)other packages had a problem going through. I stated all my arguments in a message to you. Enjoy your day and have a nice weekend."