"Thank you for being patient before reques ... " (more)ting your credits back. I greatly appreciate it. I sent the item to you anyway and I hope you can find another special occasion or just because to use it. Again, I am extremely sorry."
"Upon listing my items, I did in fact note ... " (more) that there may be a delay and although not everyone is ok with that, I had hoped for a little bit of understanding. That being said buyer was patient with waiting 7 days before requesting refund. And for that I thank you. I'm sorry things didn't work out."
"Once again I am extremely sorry for the d ... " (more)elay I have refunded your credits but would like to still send you the dress. Thank you for being so understanding and patient."