"i am sorry for your disapointment. i ref ... " (more)unded your credits. but this has been done many time before where people keep the item and then dispute to keep there credits too. sorry again for your disapointment"
"WOW! Amanda, this is sooooo cool! The beads ... " (more)were well worth the credits! I really expected that you would send them without the bead box, so it's like a REALLY awesome bonus! I will definately bid again! Thank you!"