"I am sorry that you are going through a rough ... " (more) stretch, and I am sorry that the package got lost, or whatever it is that did happen. I believe you sent it, and it is unfortunate. Have a good week, thank you for your honesty."
"TheJophus was cooperative and calm through ... " (more)out a horrible shipping experience and personal time for me, for which I could not be more grateful. I deeply apologize for whatever happened in the shipping process."