"Always be sure to have items like this in so ... " (more)mething that it can't be damaged in. Wrting or putting a sticker that says "NON-MACHINABLE" will ensure it doesn not go through the machines like the normal mail. Then this wouldn't happen. Thank you for refunding me."
"I sent it without it being damaged there wa ... " (more)s no need to be rude in the message it was possibly damaged in shipping because that can happen no need to send it back of its damaged"