"NEGATIVE: Completely unprofessional, did ... " (more)not answer multiple requests for updated information even though she was checking in daily, only responded when a refund request was started. NASTY, MEAN - SPIRITED literally wished bad to come to me."
"Maam, you are a liar. Plain & simple ... " (more). I have never been nasty with you & NEVER wished bad on ANYONE. You filed a dispute 8 hours after your package was delivered. I missed your messages due to a family emergency."