"I'm really sorry these never got sent out ... " (more). I've been going through a lot financially and medically and they have slipped through the cracks, thank you for your patience and for not becoming nasty about this. Again I am sorry."
"He was very patient and never got nasty. I wa ... " (more)s unable to ship the item due to unforseen circumstances. I really do apologize and will relist when I am able to ship the item"