"Thank you for being honest with me about not ... " (more) getting your items. I apologise that you didn't get them. I've refunded your credits! Have a great week!"
"Hello! I'm very sorry for you not gettin ... " (more)g your item that you've won. (it got sent back again...sorry about that) You may request a refund and i will be happy to comply. Have a lovely day!"
"Hi! I'm sorry your package did not make ... " (more)it to you. I've been having problems with the post office lately, returning my mail to me. Here are your refunded credits. And have a great weekend!"
"I appreciate you as well sugar! You don't ... " (more) have to send them back if it's a bother but if you do I'll ask Listia to refund back to you. Fair is fair and you've been totally honest with me :-)"
"I appreciate that you were so nice dealing w ... " (more)ith this issue, and i apologise about the huge delay with post office troubles. I've refunded your credits and I'll also go ahead and resend the items as well."