"seller was very nice and we had good communication. but the flimsy paper envelope was ripped up + f ... " (more)alling apart so bad the post office had to tape the lip gloss (which WAS wrapped in a nice layer of bubble wrap) to it...and i owed 60 cents shipping. apparently, 2 or 3 stamps doesn't mail lip gloss. :( it was MY bad, though, for not paying close attention + bidding on lip gloss that wasn't auctioned as "new" or "sealed"...i won't use anything that's been opened, so i had to throw it. i'm not angry, but i'm not happy, either. sorry! neutral it is."