"I had a death in my family. I'm sorry this was but on the back burner. I will make sure in th ... " (more)e future that this will never happen again."
"Wish bidder would have contacted me so I could have made it right before leaving neutral feed back. ... " (more) Thank you for saying you didn't think it was my fault. I am so sorry. If you had contacted me we could have worked something out."