"Thank you for your patience, very sorry this item didn't make it to you in time :/ it is very u ... " (more)nfortunate and makes me sad. I am very sorry! "
"Handled a problem & worked it out gracefully! Thanks for giving me my credits back & like I ... " (more) said, if you'd like a crash course on these items just ask, I'd be glad to help you get to know the details of these programs! :)"