"Thank you for this wonderful necklace its perfect my daughter loves it. Sorry I actually received t ... " (more)his a week ago or so had a family emergency. But she wears it every day."
"I'm really sorry that your item was stolen in the mail. I have refunded your credit even though ... " (more) it is not my fault. I really hope that this does not affect you on bidding on other items. I'm not mad about it so please don't think that :-). Have a great time bidding on other items."