"Due to a work emergency that I could not plan for nor communicate during, I was unable to send the ... " (more)item and was unable to notify the buyer what was going on. I offered to refund the shipping payment and credits if they felt uncomfortable at any time. The buyer felt this was a poor reason and asked to be refunded. I refunded the credits and shipping payment in full without delay. I am sorry if this caused you any inconvenience, have a nice day. "