"sorry, for being late, I had a family emergancey and had to tend to my mother. I can still send you ... " (more) the item if you want, or I can give you a refund."
"I sent what we talked about. I am a good person, you should be nicer to the people who are good to ... " (more)you. I sent you the teddy bear, and bracelet, with a B-day card. I have pics as well as a detailed conversation between us."