"I really would have rather had the ring. I'm not going to have the shipping charges refunded. I ... " (more) hope you have a better turnout in your future auctions."
"I am so sorry for all the trouble! I am just now seeing the emails from you after I requested a ref ... " (more)und. I requested a refund so that I could bid on your item again. I had to send my computer out for repair. I appreciate your efforts to resolve this miscommunication. You are awesome!!"