"I'm glad you like the thing. I'm sorry you are not happy with the bra. I would never list s ... " (more)omething that I was aware had any kind of defect without listing that in the description. "
"I cannot apologize enough for disappointing winner due to continuous health issues. Please refund W ... " (more)inner as I am at fault for not getting her item out to her in a timely manner. Please accept my apologies. You have been refunded 10,500 credits. "