"I'm sorry to hear that the envelope was opened. I do ensure you it was sealed when it left the ... " (more)destination. Unfortunately some envelopes become unsealed while going through the mailing process. Thank you for your honesty. "
"Thank you for your honesty! I apologize that the sizing was wrong. The box the canes came in wer ... " (more)e marked as 2 inches. Also apologize for hidden fees. A+ listian! "