"You have been very patient in waiting for your tape set; however, I do wish you had kept our e-mail ... " (more) agreement to wait until the 31st as Media Mail is snail mail and I am confident the set will arrive within the next couple of days. I'm trusting you to refund the credits once it does. Thanks"
"Unresponsive if fixing her mistake when sending shipping payment.. I won't be trusting anyone ... " (more)39;s word thanks to her dishonesty and unwillingness to fix her mistake and make things right."