"Sorry about this situation! I found out that one of my customers had her package sliced and was don ... " (more)e intentionally (by the p/o). I've has to re-ship other items yesterday, for the same reason! I apologize for any inconvenience. Thank you for being patient! Sorry!"
"Sorry about that, I wish you had gotten your item! I will have to double- tape all envelopes fr ... " (more)om now on! Please accept my apologies and I hope this solves the issue! "