"I am so sorry. I had to reply to a lot of people because my house was broken into and a lot of the ... " (more)stuff was stolen. I will refund as soon as you request it."
"I'm so sorry. I don't have internet at my house until today and my phone broke. I have rece ... " (more)ived all your messages via email but it says you cannot respond on there. Again, so sorry. I can get those sent out today."
"That's all fine and dandy. So what about my item, that WAS shipped? It was shipped on the 21st. ... " (more) She's gonna receive the item plus her credits back? That doesn't make any sense and that's not fair."