"I have no idea what happened to your package! I am very very sorry and extremely frustrated since I ... " (more) sent out 3 other prizes with yours that all reached their destination. I have written to, called, and even gone into the post office several times and they told me the issue was resolved. I am refunding your credits and when I get anything from Bath and Body Works that I do not like I will FedEX it to you, no credits required. "