"sorry it took me so long to get back to you was gone for the Holiday but when i opened the package ... " (more)it didnt work like you said it would it doesnt light up at all"
"It sucks when bad things happen to good people. USPS dropped the ball, and considerate seller kept ... " (more)in constant contact, and offered options to "make it right". Quality person I will try to do business with again."