"Did not receive though she states she m ... " (more)ailed it. Bad communication. She would not respond back to emails from me. No choice but a dispute."
"How can you refund points from my account ... " (more)that I never received in the first place? Also according to my post office if the package had not been delivered then it would have been returned to me since it had a stamp that said return to sender if not delivered in 5 days as do all packages I send."