"asked for a refund, wasn't unpleasant ... " (more)to work with. I had some unexpected medical issues occur that prevented me from sending the items on time and they asked for a refund and wasn't rude about it. Sorry for the inconvenience. "
"we did stay in contact until my husband wa ... " (more)s admitted to the hospital and then family came first so she requested a refund and I gave it to them. I am sorry for the inconvenience I had and is still having unexpected urgent family issues. "