"it's ok, I totally understand things ... " (more) happen and can't be helped, but over all, you have great communication skills and appreciate the way you kept me informed, thank you so much:-)"
"I'm sorry you were unsatisfied with ... " (more)the items! The one that was tarnished is an antique and The shipping must have mangled the other because I tried to make sure they got to you in good shape. "
Mar 14th 2014, 12:06:42 PM PDT (almost 11 years ago)