"Sorry about your having problems your ha ... " (more)ving at your post office and health problems i'll understand,and i have been waiting since july 2016 never receive it in the mail during whole month of aug 2016. "
"We have been having shipping issues with the ... " (more)place we have been shipping from - too ill to go all the way to the post office this season. It may eventually get there but you have been very patient and I thank you."