"It's okay. I'm really bummed out I ... " (more) didn't receive it. thank you tho you are really easy to work with and very nice if it comes back to you will you please let me know I'm still very interested in it."
"I'm terribly sorry you did not recieve the ... " (more) item, it must have gotten lost in the mail. I appreciate your patience and cooperation and I gladly refunded your credits."