"Thanks for the lovely item, and you seem ... " (more)very kind but because the process of getting the item was more than a little hectic, I cannot give you a positive rate. I wish you all the best xo"
"Thank you for your understanding. Again I a ... " (more)pologize for not responding, I can assure you if I had been getting the notifications this would have been avoided... like I explained, the shipping problems were out of my control. Thanks"
I wish you all the best xo"