"i am sorry it has taken me so long ... " (more)to get back to you. my fathers death has really affected me. when I can I will send you your ring. i am refunding your credits anyway."
"I understand and sympathize but why would y ... " (more)ou leave me neutral when I've been so patient in waiting? I guess I was wrong to be so nice and patient! "
"I am sorry for your loss. My condolences. I un ... " (more)derstand. This is another reason why we should have some kind of blog, or message center where we can leave a brief note as to our not getting items out in time. "