"I'm not sure what exactly happened but communication is important and I would try to make sure ... " (more)even if you can't send an item that you tell the person. "
"I would suggest that before you post an item, since this is the 2nd time it happend, you set them a ... " (more) side, so you do not give the item away after someone won the item, I noticed that you are new to Listia. Good luck!"