"I'm not sure what exactly happened but communication is important and I would try to make sure ... " (more)even if you can't send an item that you tell the person. "
"Thank you SO much I sincerely appreciate your understanding. What a time to have the car break down ... " (more)! You've been very nice with all of this thanks again Merry Christmas!"
"I would suggest that before you post an item, since this is the 2nd time it happend, you set them a ... " (more) side, so you do not give the item away after someone won the item, I noticed that you are new to Listia. Good luck!"