"I said I wouldn't be sending the item until Thursday or Friday, not when she told me I had to s ... " (more)end it out. Have all the messages and screen shots from the conversation, please feel free to ask for them. :-)"
"The winner was upset and claimed that I mutilated the object, even though I told them in a message ... " (more)that I had to cut the tattoos to fit them in an envelope, without damaging the tattoos themselves and cutting around them. I CLEARLY stated this in the description before they even bid on the tattoos."