"Not only did I refund her the money 2 days after the account holder passed away, sincerely apologiz ... " (more)ed for her not being able to receive the item and told her about the passing. I just can't believe she had the audacity to leave negative feedback in a situation like this!"
"Very patient and very understanding. One of the most understanding people I have dealt with to date ... " (more). Willing to help with shipping as long as it is reasonable and very enthusiastic. Thank you for everything."