"It's alright. We all go through rough times, and you have been more than helpful and kind throu ... " (more)gh all this. Thank you, and I hope things get better soon."
"I was unexpectedly hospitalized. Buyer chose to ask for refund before 24 hrs had passed. This is an ... " (more) unfortunate situation, as I have a great history of coming through on my sales and sending extra if buyer is in any way unhappy. "