"The customer gave me all the info and it was sent off right away. The post office tracking shows i ... " (more)t got to Des Moines, and has been there for over a week. They must have lost it in Des Moines. I apologize for this and agree to reversing your credits. "
"When I received my item it was damaged and can no longer be used. I understand that accidents happe ... " (more)n though, and I am not mad. I look forward to working with you in the future."